Carnival Cruise Line’s latest dining room change is putting the squeeze on passengers, and many have made it clear that they’re not happy about it.
Once word got out, the change caused quite a stir on social media, angering some passengers and also generating rumors spiked with misinformation.
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Carnival Cruise Line Brand Ambassador John Heald has been busy working to clean up a spilled juice mess after the cruise line quietly cut back on its selection of complimentary juices.
Although Carnival is still offering passengers complimentary orange and apple juices in its main dining rooms, other popular juices — grapefruit, pineapple, and tomato — now come with a fee in the main dining rooms, just as the cruise line charges for those juices in its bars.
The brand ambassador shared a video on his popular Facebook page to clarify which juices are still complimentary in the dining room and which ones now come with a charge. Heald also explained that the cruiser-favorite passion orange guava juice drink is still available for free during breakfast at the Lido buffet, alongside the complimentary orange and apple juices.
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Carnival brand ambassador clarifies free juice shakeup
Transcript:
John Heald: Good Monday morning, good Monday afternoon, and good Monday evening to all my viewers in Australia, New Zealand, and Cleveland, Ohio. Welcome to Monday’s three-minute video.
Really just one thing to talk about today, and this is another fire that I have to put out that seemed to become ablaze over the last few days.
A few of the YouTubers, some of them very, very good and one or two definitely not very, very good, or I should say, it doesn’t matter. Anyway, they seem to have expanded on something and I wanted to talk about something that I know very little of — juice.
Now a couple of these YouTubers decided to say that we are now charging for orange juice, that orange juice is no longer free in the dining room, and also, that we have removed all the juice from the Lido, which has led to loads of you, over the last few days, writing to me about this. Some of you wanting to tell me what you think of me and this and the whole thing.
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So, let me just clarify so that I don’t have to answer this question a thousand times again, and what these YouTubers have said is incorrect. If you purchase a juice from the bar, of course there is a charge.
If you go to the dining room — breakfast, brunch, or dinner — you will be able to have as much complimentary orange juice as you wish. What we are doing is charging the same in the dining room for grapefruit and pineapple and tomato juice.
If you have orange or apple juice — that’s complimentary in the dining room. But those three — the grapefruit, tomato, and pineapple — as we do in the bars, we charge in the dining room for that.
Guava juice is still available for free at the Lido buffet
We have not removed the very popular guava juice — we have not removed that from the Lido. And we are not charging for orange juice.
So please, please ignore, the same as I ignore, smoothies and juices and kale and tofu and most green things.
I got called a glutton bucket last week — brilliant, that really made me laugh.
Anyway, that’s the status of that.
Now, also I always get asked could we do this with the Cheers program where we have a smoothie program or upgrade the Bottomless Bubbles program?
At the moment, there are no plans to do this, but I promise I have spoken with the senior beards at Carnival; they are aware of some of the desires that you have with the Cheers program. At the moment, there are no planned changes that I’m aware of but if there are, we will let you know, I promise.
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So, juice: orange juice is complimentary, Bottomless Bubbles will include all your juices. So, whether that’s in the dining room or at the bars, you’re good to go.
Don’t forget they have these incredible pressed juices available as well — even though that’s not covered on the Cheers or the Bottomless Bubbles program — that is an addition. It is fabulous juice, it really is.
So, I’m going to say this very clearly one more time that [for] the juice at the bars [there] has always been a charge. If you go to the dining room — breakfast, brunch, or dinner in the dining room — orange juice and apple juice is complimentary. The same charge for the bars now in the dining room for all those other juices.
Guava, unlike what the YouTubers are saying, is still available on the Lido. So, I hope that helps explain this a little bit for you.
