T-Mobile (TMUS) has quietly inched toward a controversial change that is making customers suspicious.
Last year, T-Mobile increased the prices for its older phone plans (One, Magenta, Simple Choice, and Go5G 55) by $2 or $5 per line. Early last month, it then issued another price hike for some of its legacy plans, increasing monthly prices by $5.
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T-Mobile then unexpectedly introduced its Experience More and Experience Beyond phone plans, which are essentially upgraded versions of its Go5G Plus or Go5G Next plans with five-year price guarantees. However, customers flagged that the prices of the new plans doesn’t include taxes and fees.
Related: T-Mobile pulls the plug on generous offer, angering customers
Last week, T-Mobile employees took to Reddit to allege that the phone carrier stopped offering customer representative’s commissions for activating older phone plans.Â
They also claimed T-Mobile instructs store employees to encourage customers only to join new phone plans, steering them away from plans that have taxes and fees included in the price.
In response, T-Mobile confirmed that Go5G plans will be available for new customers for a limited time, and it has quietly made a significant move that emphasizes this statement.
Customers are wary of T-Mobile’s recent changes.
Image source: Anna Moneymaker/Getty Images
T-Mobile quietly makes major update to its website
T-Mobile has removed Go5G plans from the list of plans on its website, according to a new report from Phone Arena. The plans were listed on the website until at least April 29. If customers want to sign up for Go5G plans, the website now instructs them to call or chat with customer service.
Some T-Mobile customers are concerned about switching to T-Mobile’s newer phone plans, not only because taxes and fees aren’t included in the price, but also because they are worried that their current discounts and promos won’t transfer to the new phone plan.
One T-Mobile customer even recently took to Reddit to claim that customer service warned them that this would be a risk if they ditched their older phone plan.
Related: T-Mobile CEO has a harsh warning for customers
“I was considering changing my plan from One to either Go5G Plus or Experience More,” wrote the T-Mobile customer in a Reddit post. “T-force was wonderful (as usual) and told me that 2 of my promos might not transfer to a new plan and that I would not be able to move back if I did go to a new plan.”
In response to the post, some Reddit users claimed that T-Mobile’s customer service gave them the same warning.
T-Mobile’s move to eventually retire Go5G plans and push customers onto newer offerings comes after it ran a promo in March that offered a free line to customers who have Go5G Plus and Go5G Next plans.
T-Mobile recently saw increased profits
As T-Mobile ushers in a new era of phone plans, it is facing record-high consumer demand, despite recent price hikes.
In its first-quarter earnings report for 2025, T-Mobile revealed that it added 1.3 million postpaid customers during the quarter, the best result it has ever achieved during a first quarter of any year.
T-Mobile welcomed 495,000 new postpaid phone customers and 424,000 new high-speed internet customers, contributing to the company generating a net income of $3 billion, which is 24% higher than what it earned during the same quarter in 2024.
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“A record number of customers chose the Uncarrier in Q1 — we grew postpaid gross additions year-over-year across the board and our High Speed Internet business led the industry in net customer additions for the 13th straight quarter,” said T-Mobile CEO Mike Sievert in the report.
He also said during a recent earnings call that customers have been accepting of the company’s latest price hike for older phone plans.
“What we are out there doing right now is really just completing a project that we started last year to get after some long outdated plans,” said Sievert. “First price increase of this kind in more than a decade. And I think because of that, our customers have a lot of acceptance of it. I think they understand, especially since we take our time in a ‘test and learn’ method … and explain to them what’s behind it.”
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