Google explains how it keeps user-created reviews on Google Maps free of fraud and abuse in a new blog post and accompanying video. Like many platforms dealing with moderation at scale, Google says it uses a mix of automated machine learning systems as well as human operators.
The details come amidst growing scrutiny of user reviews on sites like Google Maps and Yelp, where businesses have been hit with bad reviews for implementing COVID-related health and safety measures (including mask and vaccine requirements) often beyond their control. Other reviews have criticized businesses for supposedly leading them to contract COVID-19 or for not keeping to usual business hours during a global pandemic.
Earlier today, Yelp reported that it…
