TL;DR
- Apple has confirmed that a “small number” of iPhone 18 Pro Max customers on AT&T have lost cellular service.
- Some users have already received a replacement, while others seemingly haven’t.
- Apple has asked iPhone 18 Pro Max users to install iOS 27.0.1 to prevent this issue from occurring.
The Apple iPhone 18 Pro Max officially hit the shelves a couple of weeks ago. While users are still in the honeymoon phase with the new flagship, some AT&T customers haven’t been as lucky and have reported severe cellular connectivity issues. Apple has finally acknowledged this problem, saying affected units may require a hardware replacement.
In a statement to 9to5Mac, Apple confirmed that a “small number” of iPhone 18 Pro Max owners on AT&T have lost cellular service. However, the company says it began rolling out iOS 27.0.1 last week, reportedly to prevent the issue from affecting more models.