TL;DR
  • Some Gboard users report that the Shift key randomly stops working, making it impossible to capitalize letters manually.
  • Restarting your phone, force-stopping Gboard, clearing its cache, or switching layouts can temporarily fix it, but it often returns.
  • The issue may be tied to the latest Gboard beta.

There are a few things you expect from a smartphone keyboard, beyond just being able to type a capital letter. Autocorrect can misbehave, predictions can get weird, and voice typing can occasionally hear something completely different, but the Shift key? That should just work. Unfortunately, some Gboard users are discovering that even this seemingly bulletproof button can break.

Several users have reported that Gboard’s Shift key suddenly stops responding, leaving them unable to capitalize letters manually. A recent Reddit thread has attracted multiple people experiencing the same problem, while other reports today show the issue cropping up on Pixel and Xiaomi devices, though the issue could potentially affect other brands too.