AI and agentic automation have been the biggest game changers the financial industry has seen in decades, as transformative to the sector as ATMs and online banking were in the 1980s and early 2000s.
As the world’s largest bank by market capitalization, JPMorgan Chase & Co. (JPM) has been leading the charge in AI investment and adoption.
The banking giant is spending $2 billion annually on infrastructure, data systems, and AI-powered automation to reshape everything from fraud prevention to investment banking and customer service.
JPM’s CEO, Jamie Dimon, has even described AI as transformational as “the printing press, the steam engine, electricity, computing and the Internet,” something, he adds, that will affect “virtually every function, application, and process” in his company.
But AI isn’t confined solely to JPM’s back-office systems or customer chatbots. It’s beginning to reshape how the bank operates, how its employees work, and even which jobs will exist in the financial sector over the next decade.
Here’s a look at JPMorgan Chase’s workforce in 2026.
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How many employees does JPMorgan Chase have in 2026?
According to the company’s most recent financial report, JPMorgan Chase employed 318,512 people as of December 31, 2025.
This was up slightly from 317,233 employees in 2024, which is heartening news considering that corporate layoffs have been a common outcome of AI adoption, with companies like Microsoft (MSFT), Amazon (AMZN), and IBM (IBM) announcing alarming reductions in tech, customer service, and entry positions almost on a weekly basis.
JPM’s workforce covers a broad array of skills and abilities. While many people may associate the company with Wall Street investment bankers and traders, a significant percentage of its employees work in consumer and retail banking.
In fact, in 2024, the company unveiled plans to add 500 banking branches in the Southeast, Northeast, Midwest, and Southwest, as well as rural and low-to-moderate-income communities by 2027. One hundred and sixty branches are expected to open in 2026 alone.
JPM also employs workers in these fields:
- Customer service
- Fraud prevention
- Data science
- Operations
- Software engineering
- Cybersecurity
- Wealth advising
- Legal and administration
Its employees served over 71 million customers digitally in 2024, and 41 million customers at its physical banking branches.
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Where are JPMorgan Chase’s employees located?
JPMorgan Chase’s footprint spans the globe. The company is headquartered in New York and has large workforces based in Ohio, Texas, Illinois, North Carolina, and Florida.
The bank’s international hubs are located in India, Singapore, Great Britain, and across Latin America. These offices provide digital banking, payments infrastructure, and support for commercial banking operations.
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Has JPMorgan Chase had layoffs recently?
JPMorgan Chase has not announced major company-wide layoffs in 2026, and its annual report shows a stable headcount.
However, there have been reports of targeted layoffs and workforce reductions in 2025 and 2026. Employee discussions on Reddit, for instance, referenced RIFs, or reductions in force, that affected JPM’s technology, operations, and corporate banking teams in early 2026.
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Dimon has been vocal about how artificial intelligence has already reshaped parts of his workforce. During an interview with CNBC, Dimon said the bank has “huge redeployment plans” for employees whose jobs may be affected by the efficiencies generated from AI technology, adding, “We have displaced people from AI — and we offer them other jobs.”
Digging deeper into JPM’s annual report, CNBC affirmed that while its top-line employee count remained unchanged, operations staff fell by 4% and support roles decreased 2%, while the company added 4% to jobs that involve serving clients and generating revenue. This confirms Dimon’s “redeployment” strategy.
In addition, Yahoo! Finance reported that in March 2026, JPM laid off 134 workers in Jersey City, New Jersey, while hiring workers in other units.
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